Identifying the skills required for effective management work has occupied the attention of many scholars in recent years. At issue have been devoted to numerous studies, research, surveys, forums and more. The reason for this interest is clear, from the skills to identify the centers and specialists working in management training programs designed to offer professionals and institutions concerned, books are written, published articles in specialist magazines, in short, we propose the 'market' product offerings and services that meet needs in that area.
The need for knowledge and skills for effective leadership can be as large as desired. May include aspects of technology type of business that moves the company, work processes, markets, economic environment, management indicators and financial ratios, the marketing problems, financial transactions, to name a few.
Given this broad spectrum of alternatives, we must select the area in which we focus. For this we can orient ourselves by the general definition of what is leading to "get results through others." If we start with this, the area of \u200b\u200binterest is related to interpersonal relationships. According to Robbins, "Creative Leadership Center estimates that more than half of managers and administrators have any difficulty in relationships with people ... A Fortune magazine survey revealed that the major reason for failure of managers were their inadequate interpersonal skills .. Are you surprised that it is likely that most managers are fired by the poverty of their interpersonal skills by the lack of technical skills on the job? ".
In Goleman's research on emotional intelligence, reached the following conclusion "Now we are judged according to new rules: do not matter only the wisdom, preparation and experience, but how we deal with ourselves and with others .. .. By tracking data on the talents of star performers, there are two relatively influencing skills little in the seventies, but in the nineties have reached a crucial importance: team building and adapting to change ". Analyzing shortcomings of MBA (Master in Business Administration), Minztberg suggests that, in its ideal program direction, I would emphasize training of interpersonal skills to gather information, make decisions under uncertainty, manage conflicts, motivate people, among others.
identify the center of attention, the second aspect to be analyzed are those areas that relate to a manager, which can be summarized as follows:
The need for knowledge and skills for effective leadership can be as large as desired. May include aspects of technology type of business that moves the company, work processes, markets, economic environment, management indicators and financial ratios, the marketing problems, financial transactions, to name a few.
Given this broad spectrum of alternatives, we must select the area in which we focus. For this we can orient ourselves by the general definition of what is leading to "get results through others." If we start with this, the area of \u200b\u200binterest is related to interpersonal relationships. According to Robbins, "Creative Leadership Center estimates that more than half of managers and administrators have any difficulty in relationships with people ... A Fortune magazine survey revealed that the major reason for failure of managers were their inadequate interpersonal skills .. Are you surprised that it is likely that most managers are fired by the poverty of their interpersonal skills by the lack of technical skills on the job? ".
In Goleman's research on emotional intelligence, reached the following conclusion "Now we are judged according to new rules: do not matter only the wisdom, preparation and experience, but how we deal with ourselves and with others .. .. By tracking data on the talents of star performers, there are two relatively influencing skills little in the seventies, but in the nineties have reached a crucial importance: team building and adapting to change ". Analyzing shortcomings of MBA (Master in Business Administration), Minztberg suggests that, in its ideal program direction, I would emphasize training of interpersonal skills to gather information, make decisions under uncertainty, manage conflicts, motivate people, among others.
identify the center of attention, the second aspect to be analyzed are those areas that relate to a manager, which can be summarized as follows:
- The environment, consisting of the persons or institutions outside of the organization, including suppliers, customers, banks, ministries, community organizations where the body lies.
- The Council or Management Team, which is the organ that are made or approved the strategies, objectives, policies and other decisions, analyze results, and coordinates the execution of tasks.
- Organization itself, which although it works with a particular structure, technologies, systems, procedures, etc., Is the main object managerial work. From the standpoint of managerial skills, the key area of \u200b\u200brelationships with staff occur, ie, human resources, which are really what ensure the conversion of inputs into results.
key skills that can contribute to greater impact and better results in their relations with each of these areas can be summarized as follows:
In its relations with the environment, the manager must set two main objectives.
- The first identify the main trends (technological, economic, political, social) that may be opportunities or threats for the present and future development of your organization.
- The second, to provide all the information environment to identify opportunities that will enable your organization in providing products and services that meet the needs and demands for better conditions (quality, cost, time) than the competition. Achieve in the environment that Benedetti, in his poem Tactics and Strategy, the objective is its strategy "... at last I need .." , ie that the environment not only identify potential of the organization in meeting their needs, but go to her to meet them.
In this area, the skills that we consider of greatest impact are those relating to: the focus of strategic management, communications and negotiations required for achieving effective.
In its relations with the management team , the manager does several things: status report and approaches that can help you make decisions, to present their views and to foster an exchange, resolving conflict between members Team and between different organizational units, and finally, foster consensus and commitment in making decisions.
skills, in our opinion, are more important in the manager's job in this area are related to: interpersonal communications, conflict management, teamwork, leadership and motivation, diagnosis problems and making decisions, and conducting productive meetings.
The relations manager with the organization , ie with all its members, play an important role in the results of their work. We allow receive feedback on how they have interpreted and applied the guidelines and policies defined, to know the state of opinion, identify new problems that require attention. Also, being able to exercise a direct influence on the perpetrators of "front line", promote enthusiasm and motivation, generate initiatives fostering relationships, conflict resolution, among other results.
In his research on the different characteristics of the leading companies, which he summarized in the best-selling book "Passion for Excellence, Tom Peters, identified what he called management "itinerant" , which is precisely the practice of the leaders of these companies to make frequent visits and hold meetings with facility personnel (as well as customers and suppliers) and different levels of the organization. Tom Peters A conclusion is that this practice "Facilitate innovation and enable instill certain values \u200b\u200bto each member of the organization" and wondered "Could it be that leadership?" , concluding "The roaming management is technology leadership ".
Two skills that have been mentioned, but can not miss in a development program management skills include: effective time management and change management.
Time is the medium in which the leader carries out all its activities. The manager who can not manage your time well is difficult to manage well other things, raises Drucker.
Finally, the speed with which conditions change the environment in which organizations move and new technologies, new competitors, more demanding customers-demand leader's behavior and skills, enabling it to make changes, strategies, programs, structures, etc-that will enable your organization to adapt, preferably, to anticipate changes that may affect you. "Species must adapt and change as the environment changes where they live, to survive. Those species that change, survive and prosper, while those who remain in the state, disappear ... ". These conclusions made by Darwin over a century ago are absolutely valid in the contemporary business world.
Author: Alexis Codina
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